customer service
Enhancing Customer Understanding with Speech AI: The Role of Conversation Intelligence
Discover how Speech AI models are revolutionizing customer service by providing better insights through conversation intelligence platforms.
AI Revolutionizes Customer Service Across Multiple Industries
AI-powered customer service tools are transforming industries by enhancing agent productivity, automating interactions, and improving customer satisfaction.
NVIDIA Introduces Digital Human Interface Blueprint for AI Applications
NVIDIA unveils the NIM Agent Blueprint, enabling the development of digital human interfaces for AI applications, enhancing customer service with human-like interactions.
Leveraging NVIDIA NIM Agent Blueprint for AI Virtual Assistants in Customer Service
Explore how NVIDIA's NIM Agent Blueprint is transforming AI virtual assistants in customer service, enhancing efficiency, accuracy, and personalization across industries.
Revolutionizing Customer Service: AI Agents Enhance Efficiency and Personalization
Discover how AI agents are transforming customer service by automating routine tasks, allowing human agents to focus on complex issues, and boosting customer satisfaction.
Digital Avatars Revolutionize Customer Service with AI-Driven Interactivity
AI-powered digital avatars are enhancing customer service by providing multilingual, personalized support across industries, according to NVIDIA. Discover how these technologies are transforming operations and improving user experiences.
Binance.US Distances Itself from Binance.com; CZ Steps Down as Chairman
Binance.US declares operational independence from Binance.com, reassures customers, and remains compliant with U.S. regulations, following a $4.3 billion settlement. Chairman Changpeng Zhao steps down.
European Blockchain Service Infrastructure PCP to Begin—Why it Could Benefit XRP and BTC
The EC seeks industry tenders for the European Blockchain Service Infrastructure (EBSI) - a European blockchain solution that could inadvertently see BTC and XRP soar.
Dubai Economy Gets Powered by UAE KYC Blockchain Platform for Safe Digital Customer Onboarding
The Dubai economy has gone live on the UAE KYC (Know-Your-Customer) blockchain platform making instant bank accounting functionality, secure digital customer onboarding, and sharing of verified data between financial institutions and licensing authorities possible.
Robinhood Compromised as Dark Web Hackers Allegedly Hold More Than 10K Login Keys
More than 10,000 Robinhood trading accounts have allegedly been hacked, and despite customer complaints, it appears as though the firm has been slow to act.
Sri Lanka’s Central Bank Shortlists Three Tech Firms to Develop Blockchain PoC for KYC Optimization
The central bank of Sri Lank has selected three tech companies to develop a proof-of-concept for shared know-your-customer platform using blockchain.
SBI Group Introduces Blockchain-Based Money Transfer Service Between Japan And Vietnam
SBI Ripple Asia recently announced that it has joined hands with SBI Remit to provide money transfer services between Japan and Vietnam using blockchain technology. Of course, the two Japanese companies are working with a local Vietnamese bank – Tien Phong commercial joint stock bank – for making the transfer in fiat currency.
Goldman Sachs Says Customer Demands for Bitcoin Are Increasing
Goldman Sachs President and COO John Waldron has revealed that the bank is experiencing a rising demand for Bitcoin from its customers.
Belgium’s FSMA Blacklists More Crypto Investment Businesses Following Customer Complaints
Belgium’s Financial Services and Markets Authority (FSMA), a body mandated with the oversight and regulation of the nation’s financial services sector, has opted to add more crypto investment businesses to its blacklist for fraudulent activities. According to an official announcement, this decision was sparked by new cries aired by customers about cryptocurrency investment offers meant to swindle them.
China’s Blockchain Service Network Unveils New International English-Based Website
China's Blockchain Service Network, introduced in early 2020, has launched an official international website.
Exclusive: How Significant is Consensus As-a-service Model?
While Amazon and Microsoft launched Blockchain as-a-service (BaaS) platform in 1H 2019, Hedera Hashgraph collaborated with IBM to launch consensus as-a-service model! Is this the next upcoming tech trend for giants to follow?
Thailand Finance Ministry Eyes Blockchain Technology to Revamp Service Delivery
Uttama Savanayana, Thailand’s Finance Minister, has revealed that his ministry wants to use blockchain technology for system upgrades intended for optimal service delivery to citizens.
Coincover Sets Eyes on Crypto-based Insurance Service
Coincover, a Cardiff based start-up in the United Kingdom, has gone a notch higher by introducing a crypto-based insurance service. The primary objective of this move is deterring asset loss and theft in the cryptocurrency space.
Coinbase Sold its Blockchain Based Data Analytics Software to the US Secret Service
Cryptocurrency exchange Coinbase has sold its blockchain-based data analytics software to the United States Secret Service. The analytics software was made available to the secret service in a contract worth $183,750 and billed to span through May 9, 2024.